Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

When complete orders are returned, shipping charges will not be refunded, only the total of merchandise purchased. Customers will receive a refund for any returned products Only if it is the First time the customer is returning any merchandise. If a customer would like to return the merchandise for a second refund, the customer will be charged 15 % restocking fee.

To start a return, you can contact us at info@coronajp.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@coronajp.com or you can call us at +1 305 2206396

We are not responsible for any additional charges for returning a product. Any customer returning merchandise shall pay for shipping charge and insuring the package. When returning ANY item, please make sure you pay Insurance for the package you will be returning. If package is lost we are NOT responsible for it. Once we receive your item, we will apply the refund to your account. Please make sure you buy insurance for the package.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.